1.TERMS & CONDITIONS

Last updated: 10 May 2026

1.1 Overview

This website, SOHAT (www.sohat.co.uk), is operated by Bullhorn Foods Ltd (“we”, “us”, “our”). By accessing or purchasing from this website, you agree to be bound by these Terms & Conditions.

1.2 Products

We sell food products including (but not limited to):

• Chilli sauces
• Biltong and dried meat products
• Seasonings and spices

All products are handmade in small batches and may vary slightly in:

• Colour
• Texture
• Spice intensity

1.3 Orders

• All orders are subject to availability
• We reserve the right to refuse or cancel any order
• Prices are subject to change without notice

1.4 Payment

Payments must be made in full at checkout via approved payment methods.

1.5 Liability

We shall not be liable for:

• Indirect or consequential loss
• Allergic reactions where ingredients are disclosed
• Misuse of products

1.6 Intellectual Property

All website content, branding, recipes, and product designs are owned by Bullhorn Foods Ltd.

1.7 Governing Law

These terms are governed by the laws of England and Wales.

2. SHIPPING & DELIVERY POLICY

2.1 Delivery Area

We currently deliver to:

• United Kingdom Mainland only

2.2 Delivery Costs

Delivery charges are:

• Displayed at checkout
• Calculated based on order size and weight

2.3 Delivery Timeframes

Estimated delivery times:

• 2–5 working days

Delays may occur due to:

• Courier issues
• High demand
• Seasonal volume

2.4 Responsibility

Once dispatched:

• Risk transfers to the customer
• We are not responsible for courier delays

3. RETURNS & REFUND POLICY

3.1 Our Promise

Customer satisfaction is at the heart of SOHAT.

If you are not satisfied with your purchase:

• We will review all cases fairly and reasonably
• Offer either:
  • A replacement product
  • A refund where appropriate

3.2 Conditions

To request a refund or replacement:

• Contact us within 7 days of delivery
• Provide proof of purchase
• Provide details/photos if required

3.3 Non-Returnable Items

Due to food safety regulations:

• Opened or consumed products may not be eligible unless faulty

3.4 Discretion

All refunds are issued at our discretion, acting reasonably and fairly.

4. COOKIE POLICY (Standalone)

4.1 What Are Cookies

Cookies are small files stored on your device to improve website functionality.

4.2 Types of Cookies We Use

Essential Cookies

• Checkout functionality
• Security
• Login sessions

Analytics Cookies

• Google Analytics
• Website performance tracking

Marketing Cookies

• Advertising performance
• Social media integrations

4.3 Managing Cookies

You can:

• Accept or reject cookies
• Delete cookies via browser settings

Disabling cookies may impact functionality.

5. DISCLAIMER & ALLERGY NOTICE

5.1 Important Notice

Our products are made using fresh, natural ingredients.

5.2 Allergens

Products may contain or come into contact with:

• Mustard
• Celery
• Sulphites
• Nuts
• Dairy
• Gluten

5.3 Customer Responsibility

Although we take every precaution:

• Cross-contamination may occur
• Customers must read ingredient lists carefully

5.4 Liability

Bullhorn Foods Ltd accepts no liability for allergic reactions where:

• Ingredients are clearly listed
• Reasonable care has been taken

6. ACCEPTABLE USE POLICY

6.1 Prohibited Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to hack or disrupt services
• Copy or scrape content
• Distribute malware

6.2 Account Use

If accounts are introduced:

• You are responsible for maintaining confidentiality

6.3 Breach

We reserve the right to:

• Suspend access
• Take legal action

7. TRADEMARK & INTELLECTUAL PROPERTY NOTICE

All content on this website is owned by Bullhorn Foods Ltd, including:

• SOHAT
• Bullhorn Foods
• Bullhorn Biltong
• Viltong

This includes:

• Logos
• Recipes
• Product concepts
• Graphics
• Packaging
• Written content

Restrictions

You may not:

• Copy
• Reproduce
• Resell
• Modify
• Distribute

without written consent.

Legal action may be taken against infringement.

8. AFFILIATE / INFLUENCER TERMS

8.1 Eligibility

We may partner with affiliates and influencers.

8.2 Requirements

Partners must:

• Represent the brand honestly
• Not make misleading claims
• Comply with UK advertising standards (ASA guidelines)

8.3 Commission

Where applicable:

• Commission structures will be agreed individually

8.4 Termination

We reserve the right to terminate partnerships at any time.

9. WHOLESALE TERMS (Future-Proofing)

9.1 Availability

Wholesale accounts may be offered to approved partners.

9.2 Minimum Orders

Minimum order quantities may apply.

9.3 Pricing

• Wholesale pricing is confidential
• Subject to agreement

9.4 Resale

Retailers must not:

• Misrepresent products
• Alter branding

9.5 Liability

Responsibility for storage and resale sits with the wholesaler.

10. COMPETITION & GIVEAWAY TERMS

10.1 Eligibility

• UK residents only
• Must be 18+

10.2 Entry

Entry rules will be specified per competition.

10.3 Winner Selection

• Winners selected fairly
• Decision is final

10.4 Prize

• Non-transferable
• No cash alternative

10.5 Liability

We are not responsible for:

• Lost entries
• Technical issues

11. GDPR DATA REQUEST POLICY

11.1 Your Rights

Under UK GDPR, you may request:

• Access to your data
• Correction
• Deletion
• Restriction of processing
• Data portability

11.2 How to Request

Submit requests via:
Email:

11.3 Response Time

We will respond within:

• 30 days (as required by law)

11.4 Verification

We may request proof of identity before processing requests.

11.5 Complaints

You may contact the Information Commissioner’s Office (ICO) if unsatisfied.